Bano India


These Terms of Use describe the terms and conditions applicable to your access and use of the website www.banoindia.com and its mobile application platform (each a “Platform”). This document is a legally binding agreement between you as the user(s) of the Platform (referred to as “you”, “your” or “User” hereinafter including their legal heirs, representative and authorized persons) and the Bano India EMart Private Limited entity listed in clause 2.a below (referred to as “we”, “our” or “Bano India” hereinafter including their legal heirs, representative and authorized persons). This document is an electronic record published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of use for access or usage of domain name[www.banoindia.com][www.banoindia.com] (“Website”), including the related mobile application (hereinafter referred to as “Platform”). This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. Application and Acceptance of the Terms


1. User’s use of the Platform and Bano India services, software and products (collectively the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy, The Product Listing Policy, IP Infringement Policy and any other rules and policies of the Platform that Bano India may publish from time to time.
2. This document and such other rules and policies of the Platform are collectively referred to below as the “Terms”. By accessing the Platform or using the Services, User agrees to accept and be bound by the Terms.
3. User hereby assures that he/ she has gain the legal age to form a binding contract with Bano India.
4. Bano India has right to amend any Terms at any time by posting the relevant amended and restated Terms on the Platform. By continuing to use the Services or the Platform, User acknowledge to have accepted the amended Terms and agree that the amended Terms will apply to you however Terms may not otherwise be modified except in writing by an authorized officer of Bano India.

Provision of Services


1. The Bano India contracting entity that you are contracting with for access to the Platform is Bano India EMart Private Limited. In case you avail services while accessing the Platform, that may be supported and/or provided by third party service provider(s), for all such services your contracting entity will be such third party service provider(s), as the case may be. Bano India disclaims all liability for any claims that may arise pursuant to your use of services provided by such third party service provider(s).
2. You must register as a User on the Platform in order to access and use Services. Further, Bano India reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) subject to other conditions that Bano India may impose in its discretion.

2. Fees and Charges Payable by Seller


Seller will pay to Bano India, if applicable, fee for use and access of the Platform (referred to as ‘Platform Fee’). Platform Fee will be ascertained based on the criteria determined by Bano India and communicated to the seller, from time to time. The applicable Platform Fee shall be as communicated by Bano India to the seller(s), from time to time, via the Platform or through such other mode of communication as may be determined by Bano India in its sole discretion. It shall be the seller’s responsibility to routinely check on such Platform Fee. In the event you continue to use the Platform, it shall be deemed that you have agreed to such change in the Platform Fee. The Platform Fee shall be exclusive of all applicable taxes (including Goods and Services Tax). Bano India may charge the Seller for refusal of the orders, and/or for other services availed by Seller from Bano India, including but not limited to, advertisement services. Bano India shall issue the invoice for Platform Fee and other charges (if any), on the Seller, and the Seller shall make payment of the same to Bano India and the parties hereby agree that the Seller alone shall be responsible for ensuring that Platform Fee is paid to Bano India. The Seller may however authorize any third party service provider engaged by the Seller (who may collect or receive payment for or from the Seller, and advise that a part thereof be remitted by such third party service provider as Platform Fee to Bano India on behalf of the Seller).

3. Users Generally


1. You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Platform (the “Platform Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Platform Content for the purposes of operating a business that competes with Bano India, or otherwise commercially exploiting the Platform Content or systematic retrieval of Platform Content from the Platform to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes).
2. You must read Bano India’s Privacy Policy which governs the protection and use of personal information about Users of Platform. You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.
3. Bano India may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties' web sites. You are cautioned to read such third parties terms and conditions and/or privacy policies before using the Platform with respect to such content, products or services that you may avail. You acknowledge that Bano India has no control over such third parties' web sites and shall not be responsible or liable to anyone for such web sites, or any content, products or services made available on such web sites.
4. You agree not to undertake any action which may undermine the integrity of Bano India’s feedback system.
5. By posting or displaying any information, content or material (“User Content”) on the Platform or providing any User Content to Bano India or our representative(s), you grant perpetual, worldwide, royalty-free, and sub-licensable license to Bano India to display, transmit, distribute, reproduce, publish, translate, and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Platform, the provision of any Services and/or the business of the User. You confirm and warrant to Bano India that you have all the rights, power and authority necessary to grant the above license.
6. User agree, undertake and confirm that User’s use of Platform shall be strictly governed by the following binding principles:
    User shall not host, display, upload, modify, publish, transmit, update or share any information which:
   1. belongs to another person and to which User does not have any right to;
   2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
   3. is misleading in any way;
   4. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, racism, bigotry, hatred or physical harm of any kind against any group or individual;
   5. harasses or advocates harassment of another person;
   6. involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming" or messages using Bano India communication platform;
   7. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
   8. infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
   9. promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
   10. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
   11. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
   12. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
   13. Contains video, photographs, or images of another person (with a minor or an adult) without his/ her consent.
   14. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
   15. Engages in commercial activities and/or sales without prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Platform. Throughout this Terms of Use, Bano India's prior written consent means a communication coming from Bano India's Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;
   16. solicits gambling or engages in any gambling activity which, in sole discretion, believes is or could be construed as being illegal;
   17. interferes with another User's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services;
   18. Refers to any website or URL that, in sole discretion, contains material that is inappropriate for the Platform or any other website.
   19. infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
   20. violates any law for the time being in force;
   21. deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
   22. impersonate another person;
   23. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any worms, time bombs, cancel-bots or other computer programming routines that may damage or expropriate any system, data or personal information;
   24. Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or prevents investigation of any offence or is insulting any other nation.
   25. shall not be false, inaccurate or misleading;
   26. shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
   27. shall not create liability for Bano India or cause Bano India to lose (in whole or in part) the services of our internet service provider ("ISPs") or other suppliers;
   28. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. Bano India reserve its right to bar any such activity.
   29. User shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
   30. Unless expressly permitted, User shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform.

5. User Accounts


1. User must be registered on the Platform to access or avail the Services. Except with Bano India’s approval, one User may only register one account on the Platform. Bano India may cancel or terminate a User’s account if Bano India has reasons to suspect that the User has concurrently registered or controlled two or more accounts. Further, Bano India may reject User’s application, without assigning any reasons thereof, for registration for any other reason.
2. A set of User ID and OTP (One Time Password) / password is unique to a single account. You shall be solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under User’s account.

6. User’s Responsibilities


1. You represent, warrant and agree that (Ⅰ) you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree to the Terms; (Ⅱ) you have full power and authority to accept the Terms, to grant the license and authorization (if applicable) and to perform the obligations hereunder; (Ⅲ) you use the Platform and Services for business purposes only; (Ⅳ) the address you provide when registering your account on the Platform is the principal place of business of your business entity; (Ⅴ) your business is validly existing and incorporated / established as per the provisions of applicable laws; (vi) you shall comply with all applicable laws while using and accessing the Platform; and (vii) you and products/ services provided by you on the Platform (if any) comply with applicable laws.
2. User will be required to provide information or material about User’s entity, business or products/services as part of the registration process on the Platform or your use of any Service or the User account. Each User represents warrants and agrees that (a) such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Platform or Service is true, accurate, current and complete, and (b) User will maintain and promptly amend all information and material to keep it true, accurate, current and complete.
3. User may be required to furnish additional documents or information about products/ services that the User may offer for sale on the Platform in order to authenticate that the products offered for sale are genuine and authentic and do not infringe intellectual property rights or proprietary rights of any third party. User agrees to promptly provide such additional documents and information, failing Bano India reserves its right to take appropriate measures as set out under Clause 7.
4. User consents to the inclusion of the contact information about User in Bano India’s database.
5. You represents, warrants and agrees that (a) you shall be solely responsible for obtaining all necessary third party licenses and permissions (if any required) regarding any User Content that you submit, post or display; (b) any User Content that User submit, post or display does not infringe or violate any of the copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party (“Third Party Rights”); (c) User have the right and authority (if required under applicable laws) to sell, trade, distribute or export or offer to sell, trade, distribute or export the products or services described in the User Content and such sale, trade, distribution or export or offer does not violate any Third Party Rights.

7. Breaches


1. Bano India reserves the right in its sole discretion, without intimation to the User, remove, modify or reject any User Content.
2. If any User breaches any Terms, or if Bano India has reasonable grounds to believe that a User is in breach of any Terms, Bano India shall have the right to suspending or terminating the User’s account.
3. Bano India has the right to suspend, de-activate, or de-list a User’s account or suspend any listing, or de-list any or all Product listing from the Platform for any reasons including without limitation, economic constraints, operational difficulties, financial implications, usage behavior of the User on the Platform etc.
4. Bano India reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, Bano India may disclose the User's identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action.
5. Each User agrees to indemnify Bano India, its affiliates, directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from your submission, posting or display of any User Content, from your use of the Platform or Services, or from your breach of the Terms.

8. Transactions between Users


1. When a product is listed for sale on the Platform by a seller, Products sold to the buyer by such seller will be governed by individual contractual arrangement entered into directly between the seller and the buyer.
2. For any Services, Bano India does not represent either the seller or the buyer in specific transactions. Bano India does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Platform or the ability of the sellers to complete a sale or the ability of buyers to complete a purchase.
3. Users agree that Bano India cannot and does not confirm each User's purported identity. Bano India encourages Users to exercise discretion and caution while dealing with various Users.
4. Each User acknowledges that it is fully assuming the risks of conducting any purchase and sale transactions (hereinafter referred to as “Transaction Risk”) in connection with using the Platform or Services, and that it is fully assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to products or services that are the subject of transactions using the Platform.
5. In the event that any User has a dispute with any party to a transaction, such User agrees to release and indemnify Bano India (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction. This clause shall also apply to any additional services opted for by the User by accessing any link from Bano India site to avail of any additional or independent services related to the transaction of buy-sell conducted on the Bano India Platform from any third party.

9. Limitation of Liability


1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES PROVIDED BY BANO INDIA ON OR THROUGH THE PLATFORM ARE PROVIDED "AS IS", "AS AVAILABLE" AND “WITH ALL FAULTS”, AND BANO INDIA HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS ARE HEREBY EXCLUDED.
2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BANO INDIA MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE PLATFORM; BANO INDIA DOES NOT REPRESENT OR WARRANT THAT THE MANUFACTURE, IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE AND/OR USE OF PRODUCTS OR SERVICES OFFERED OR DISPLAYED ON THE PLATFORM DOES NOT VIOLATE ANY THIRD PARTY RIGHTS; AND BANO INDIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING ANY PRODUCT OR SERVICE OFFERED OR DISPLAYED ON THE PLATFORM

10. Force Majeure


1. Under no circumstances shall Bano India be held liable for any delay or failure or disruption of the content or services delivered through the Platform resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

11. Intellectual Property Rights


1. Bano India is the sole owner or lawful licensee of all the rights and interests in the Platform and the Platform Content. All title, ownership and intellectual property rights in the Platform and Platform Content shall remain with Bano India or licensors of the Platform Content, as the case may be. All rights not otherwise claimed under the Terms or by Bano India are hereby reserved.
2. "Bano India" and any other related icons and logos are registered trademarks or trademarks or service marks of Bano India EMart Private Limited, in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

12. Notices


1. All legal notices or demands to or upon Bano India shall be made in writing and sent to Bano India personally, by courier, certified mail, or facsimile to the following entity and address: Bano India EMart Private Limited, 1st Floor, Unit No 142, JMD Galleria, Sohna Road, Sector 48, Gurugram -122018, ( for all the disputes and legal proceedings the Jurisdiction will be Gurugram, Haryana, India only) Attn: Legal Department. The notices shall be effective when they are received by Bano India in any of the above-mentioned manner.
2. All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to Bano India.

13. General Provisions


1. Subject to any terms & conditions, the Terms constitute the entire agreement between User and Bano India with respect to and govern User’s use of the Platform and Services, superseding any prior written or oral agreements in relation to the same subject matter herein.
2. Bano India and User are independent contractors, and no agency, partnership, joint venture, employee-employer relationship is intended or created by the Terms.
3. If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.
4. Bano India’s failure to enforce any right or failure to act with respect to any breach by User under the Terms will not constitute a waiver of that right nor a waiver of Bano India’s right to act with respect to subsequent or similar breaches.
5. Bano India shall have the right to assign the Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity (including any affiliates of Bano India). User may not assign, in whole or part, the Terms to any person or entity.
6. The Terms shall be governed by the laws of India and the parties to the Terms agree to submit to the exclusive jurisdiction of the courts of Gurugram, Haryana, India only.

14. Grievance Officer


In accordance with Information Technology Act 2000 and rules made there under, contact details of the Grievance Officer are provided below:
Customer Service
Corp.Off. : Unit No 142, JMD Galleria,
Sohna Road,Sector-48, Gurugram – 122018.
Toll Free No.: 1800-890-1496
Email: support@banoindia.com
Time: Mon - Sat (10:00 AM - 07:00 PM)

IP Infringement Policy

Notice and Procedure for Making Claims of Right Infringements

We respect third parties Intellectual Property Rights. If your rights are being infringed, you notify us by submitting the Notice Form attached to this policy
Upon receipt of a Notice Form we may take certain actions, such as informing the users about the infringing content or removing information without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to Bano India the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Bano India for all claims brought by a third party against Bano India arising out of or in connection with the submission of a Notice Form.
Note on Third Party User Listings: Please keep in mind that Third Party User listings are merely hosted on Bano India and are posted solely by the Third Party Users who may be contacted via their "User Information" page, accessible from any of their listings.
Important Warning: giving false, misleading or inaccurate information in the Notice Form to Bano India may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

Notice Form:


If you believe that your rights are being violated by information on the Bano India, you may fill out and submit the Notice Form (below). This form needs to be signed can be sent via E-mail PDF to the Grievance Officer:
E-mail: support@banoindia.com Subject Line: Notice of Infringement (We will accept a signed PDF via e-mail with the subject line "Notice of Infringement").
Please fill out the Notice form using the corresponding numbered paragraphs to frame your communication. Notice Form
I, [INSERT FULL NAME AND TITLE] of [COMPANY NAME, IF APPLICABLE], state as follows:
1. Contact information
(a) Your and/ or your company's name, address, telephone number and contact email address; (b)The contact email address and/or name which we will provide to Third Party Sellers (if relevant) so they may contact you to resolve any issues regarding your notification to us. If you do not provide a separate contact email, you authorize us to use the contact information you provide in while registering at Bano India.
2. Listing's details and Allegation of Infringed Right:
(a) The listing's URL and detailed description of the information that you claim is infringing your rights is located on Bano India Platform; if regarding a Third Party User listing please also provide the name used to identify the User on the Platform. (b) A description of your intellectual property right(s) that you claim has/have been infringed. Please provide the copy of Trademark Certificate / Copyright Registration Certificate / Patent Registration Certificate. [Please also provide as to how you have arrived in determining that third party Intellectual Property Rights have been infringed]
3. Include the following statement: "I have a good faith belief that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law." [Please provide a copy of authorization Certificate in favor of applicant]
4. Include the following statement: "I represent that the information in this notification is true and correct and that I am the intellectual property owner or authorized to act on behalf of the intellectual property owner for the rights described above."
5. Sign the Notice Form.